Product Return Instructions

In order to process your request correctly and efficiently we need to gather specific information before you return any Mueller Systems product that was delivered or has performed below normal quality standards. If you need assistance completing this form or returning the product, please contact Customer Care 800-323-8584 or email customercare@muellersystems.com.

Please provide the details requested herein as completely and accurately as possible. Once this information has been received, you will be contacted by Mueller Systems with instructions on how and where to return the product. Fields marked with an asterisk (*) are Required Fields, and must contain the information requested in order to properly process your request. Thank you!

Please Note

Please note that we have modified the product return form and process in order to simplify the process. We no longer are requiring certain information. Email us at customercare@muellerwp.com if you have any questions about the product return form below.

For non-warranty return requests, please email customercare@muellerwp.com.

All HbMag returns will go through a trouble shooting process prior to the return being accepted.

Contact Information

Utility Name

*C/O Address1:

Address2:

*City:

*State/Province/Region:

*Zip/Postal Code:

*Country:

*Person to be Contacted:

*Contact Phone #:

*Send Authorization to (Email Address):

CC Email:

Original Order Information

Approx. Date of Purchase (mm/dd/yyyy):

*How Product Was Ordered:

Distributor
Direct from Mueller Systems

Mueller Systems Shipping Order #:

Mueller Systems Invoice #:

Mueller Systems Purchase Order #:

Customer # (if known):

*Request Type (Select One):

Warranty Repair/Replace

Warranty Test and Evaluation Report Only — No Repair

Special Request: